JM Eagle Manufacturing Career Opportunities
Please note that this position is no longer available.
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Product Support Specialist
(HQ) Los Angeles, CA
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I.          Position reporting directly to this position: None
 
II.        Position Objective:
Provide exceptional technical support to our customers and team members regarding our product specification, testing information, building code compliance, product offerings, and product related issues.  Communicate effectively and proactively with customers, plant personnel, sales team, and internal departments.  Exhibits full ownerships for problem resolution and follow up.  Provide assistance to other departments as needed in the resolution of disputes and improvements.    
 
III.       Qualifications:
College degree or equivalent experience in technical support or technical sales/customer service is required.  Architecture background highly preferred.  Possess strong organization and communication skills, both verbal and written.  Travel to our manufacturing plant(s), attend seminars on Building Codes, Testing Facilities, and visit with customers when required.  Be proficient in Microsoft Program, such as Word and Excel.  Must be detail oriented and possess the ability to multi-task to function effectively in a fast paced environment.  Have the initiative to operate independently and ability to work with minimum supervision.
 
IV.          Training:
Will have three (3) months on-the-job training with Customer Service Supervisor and Special Assistant to the President’s Office, written and verbal tests will be given after each training session.  Technical Support Specialist must learn and understand our products, specifications, pricing, product testing information, marketing materials and Company procedures and policies.   
 
V.            Duties and Responsibilities:
 
  1. Tasks and Duties
    1. Understand our product offerings, product specifications, product testing, product approvals, and market specifications. 
    2. Understand and be knowledgeable of various Building Code Requirements and updates in our major markets.
    3. Follow up with customers, plant personnel, vendors, and outside sales representatives pertaining technical questions and inquires.
    4. Initiate and follow through the resolution of any dispute or claims that the Company may face.
    5. Administer special projects and assignments as given by the Special Assistant to the President Office.
    6. Maintaining files on product specifications, product testing, and building code compliances.
    7. Develop and maintain knowledge of all Plastpro products by attending regular training seminars and self-study. 
    8. Devote the entire productive time, ability and attention to the business of the Company, and shall perform all duties in a professional, ethical and businesslike manner.
    9. The Technical Support Specialist shall not disclose to anyone – inside or outside of the Company – any Confidential Information.  “Confidential Information” shall include any of the Company’s proprietary or trade secret information that is disclosed to the Technical Support Specialist, or that the Technical Support Specialist otherwise learns of in the course of employment, such as, but not limited to, business plans, customer lists, customer information, internal pricing information, financial statements, software diagrams or documentation, flow charts or other product plans.
 
  1. Machinery and Electrical Devices Used
PC computer terminal, 10-key calculator, fax machine, copier, and telephone.
 
  1. Physical and Visual Activity Required
Extensive talking and listening from constant phone usage, writing, filing, and typing.  Travel to our manufacturing facility, customers’ location, and seminars.  Walking to other departments and file locations.  Pushing and pulling of file drawers.  Packaging samples, customer binders, and brochures in carton boxes.  Ability to read faxes, computer print outs, order acknowledgements, and invoices. 
 
  1. Work Environment Conditions
Duties will be confined within the office building – enclosed areas with controlled temperatures and protected from weather conditions.
 
VI.          Authority / Decision Making
Work under Plastpro policies and procedures on a daily basis.  Makes decisions on job-related matters under close supervision of the Customer Service Supervisor and within the authority established by the President’s Office.
I.          Position reporting directly to this position: None
 
II.        Position Objective:
Provide exceptional technical support to our customers and team members regarding our product specification, testing information, building code compliance, product offerings, and product related issues.  Communicate effectively and proactively with customers, plant personnel, sales team, and internal departments.  Exhibits full ownerships for problem resolution and follow up.  Provide assistance to other departments as needed in the resolution of disputes and improvements.    
 
III.       Qualifications:
College degree or equivalent experience in technical support or technical sales/customer service is required.  Architecture background highly preferred.  Possess strong organization and communication skills, both verbal and written.  Travel to our manufacturing plant(s), attend seminars on Building Codes, Testing Facilities, and visit with customers when required.  Be proficient in Microsoft Program, such as Word and Excel.  Must be detail oriented and possess the ability to multi-task to function effectively in a fast paced environment.  Have the initiative to operate independently and ability to work with minimum supervision.
 
IV.          Training:
Will have three (3) months on-the-job training with Customer Service Supervisor and Special Assistant to the President’s Office, written and verbal tests will be given after each training session.  Technical Support Specialist must learn and understand our products, specifications, pricing, product testing information, marketing materials and Company procedures and policies.   
 
V.            Duties and Responsibilities:
 
  1. Tasks and Duties
    1. Understand our product offerings, product specifications, product testing, product approvals, and market specifications. 
    2. Understand and be knowledgeable of various Building Code Requirements and updates in our major markets.
    3. Follow up with customers, plant personnel, vendors, and outside sales representatives pertaining technical questions and inquires.
    4. Initiate and follow through the resolution of any dispute or claims that the Company may face.
    5. Administer special projects and assignments as given by the Special Assistant to the President Office.
    6. Maintaining files on product specifications, product testing, and building code compliances.
    7. Develop and maintain knowledge of all Plastpro products by attending regular training seminars and self-study. 
    8. Devote the entire productive time, ability and attention to the business of the Company, and shall perform all duties in a professional, ethical and businesslike manner.
    9. The Technical Support Specialist shall not disclose to anyone – inside or outside of the Company – any Confidential Information.  “Confidential Information” shall include any of the Company’s proprietary or trade secret information that is disclosed to the Technical Support Specialist, or that the Technical Support Specialist otherwise learns of in the course of employment, such as, but not limited to, business plans, customer lists, customer information, internal pricing information, financial statements, software diagrams or documentation, flow charts or other product plans.
 
  1. Machinery and Electrical Devices Used
PC computer terminal, 10-key calculator, fax machine, copier, and telephone.
 
  1. Physical and Visual Activity Required
Extensive talking and listening from constant phone usage, writing, filing, and typing.  Travel to our manufacturing facility, customers’ location, and seminars.  Walking to other departments and file locations.  Pushing and pulling of file drawers.  Packaging samples, customer binders, and brochures in carton boxes.  Ability to read faxes, computer print outs, order acknowledgements, and invoices. 
 
  1. Work Environment Conditions
Duties will be confined within the office building – enclosed areas with controlled temperatures and protected from weather conditions.
 
VI.          Authority / Decision Making
Work under Plastpro policies and procedures on a daily basis.  Makes decisions on job-related matters under close supervision of the Customer Service Supervisor and within the authority established by the President’s Office.
JM Eagle is an Equal Opportunity Employer. EOE/M/F/Vet/Disabled.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at exviminfaltado@jmeagle.com.
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