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Credit and Collection Specialist
(HQ) Los Angeles, CA
SUMMARY
The
Credit and Collection Specialist will conduct collection efforts on past due customers, coordinate deduction management, and perform clerical tasks to support corporate credit team activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Monitor all collection activities and administer a portfolio of assigned corporate accounts.
- Process collections and minimize delinquent receivables; resolve payment discrepancies.
- Provide customer with necessary documentation, in the format required, in order to support the collection.
- Identify root cause for delinquency, raise issue or eliminate cause.
- Identify customer change in trend and related risks; communicate to sales and credit management.
- Process adjustments to accounts and reconcile accounts.
- Consistently apply checks, wires, ach transmissions received in a timely fashion and accurately apply the cash based on customer remittance.
- Identify and categorize deduction issues with customer remittance information or by contacting customer to resolve unapplied balances.
- Match items to clear credits, unapplied cash, credit memo and other A/R related transactions to the correct invoices or deductions.
- Assist in opening, reviewing and updating accounts.
- Assist with the preparation of required reports for management.
- Sort and file correspondence, and perform clerical tasks including copying, faxing, filing, and mailing invoices and statements.
- Assist with projects and other job-related duties as directed.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree and five (5) years credit and collections experience on a business to business level.
COMPUTER SKILLS
Possess intermediate knowledge of MS Office (Word, Excel, PowerPoint and Outlook), internet/Intranet experience. Possess excellent proficiency in 10-key typing.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of the organization.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to use hands to handle, or feel, and talk or hear. The employee is frequently required to sit. The employee is occasionally required to lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
SUMMARY
The
Credit and Collection Specialist will conduct collection efforts on past due customers, coordinate deduction management, and perform clerical tasks to support corporate credit team activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Monitor all collection activities and administer a portfolio of assigned corporate accounts.
- Process collections and minimize delinquent receivables; resolve payment discrepancies.
- Provide customer with necessary documentation, in the format required, in order to support the collection.
- Identify root cause for delinquency, raise issue or eliminate cause.
- Identify customer change in trend and related risks; communicate to sales and credit management.
- Process adjustments to accounts and reconcile accounts.
- Consistently apply checks, wires, ach transmissions received in a timely fashion and accurately apply the cash based on customer remittance.
- Identify and categorize deduction issues with customer remittance information or by contacting customer to resolve unapplied balances.
- Match items to clear credits, unapplied cash, credit memo and other A/R related transactions to the correct invoices or deductions.
- Assist in opening, reviewing and updating accounts.
- Assist with the preparation of required reports for management.
- Sort and file correspondence, and perform clerical tasks including copying, faxing, filing, and mailing invoices and statements.
- Assist with projects and other job-related duties as directed.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree and five (5) years credit and collections experience on a business to business level.
COMPUTER SKILLS
Possess intermediate knowledge of MS Office (Word, Excel, PowerPoint and Outlook), internet/Intranet experience. Possess excellent proficiency in 10-key typing.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of the organization.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to use hands to handle, or feel, and talk or hear. The employee is frequently required to sit. The employee is occasionally required to lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
